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ITIL v3 Foundation
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owner:Jens Bachmann
Thomas Seibert
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Certificate authority:EXIN
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Contents:
This certificate proves the knowledge of ITIL® terminology, structure and basic principles as well as the understanding of ITIL basis concepts in practice. The ITIL-model (IT Infrastructure Library) is the most comprehensive documented method for management of IT-processes and is an international accepted de-facto-standard.